If you wish to cancel an order that you have not yet received, please call our sales team on 080 46520955 and send an email to firstname.lastname@example.org. We will do our best to stop your order if it has not yet reached despatch. Foglia D'oro will not accept the cancellation of the orders that are already in transit.
Once an order is placed, it can only be canceled before it is shipped to the provided destination. We will typically accept a cancellation request within 4 days of placing the order. Once the cancellation request is received, we will initiate the process of refunding the amount to your bank account subject to applicable deductions, via the same payment mode, that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by you while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount subject to applicable deductions, directly into your account or through cheque.
There may be certain orders that the Company cannot accept, and therefore, We reserve the right, at Our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, nonavailability, or any other issues which the Company identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify You in case Your order has been canceled fully or partially or if any additional information is required to accept Your order.